Write ONE WORD ONLY.
Crisis Management
Psychologists conclusion:
Psychologists pointed that some people think using 31. ______ is better than theory.
A piece of advice is usually a 32. ______ is better than theory. The organization can be a victim – e.g.due to a 33. ______
Crisis can be prevented by spotting a 34. ______ in the organization.
Communicate with all members and prepare 35. ______ if a crisis occurs.
Provide 36. ______ that the crisis is not so bad.
Dealing aftermath of Crisis
Initial objective is to lessen 37. ______ opinions.
There is a serious 38. ______ to the reputation of the organization when there is a poor communication
Customer centred image can be made by an 39. ______ in the first place.
In serious cases, for example, BP offered a 40. ______ for a considerable sum of money.
答案
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