听力音频：

• an Indian software company specialized in outsourcing
• one of the largest companies with over 10,000 employees
• Manjeet Khana mainly aims to create a more 31. ______ workplace

• in LCP, all staff including the CEO are graded
• grades are displayed on the 32. ______ of internal staff
• initially managers tended to object such an idea of 33. ______
• a more open culture and better communication is created at workplace
• Khana’s motto is 34. ______

• the high staff turn over solved
• increased job satisfaction has led to the growth on 35. ______ by 32% in the past two years
• this philosophy signals that a 36. ______ can be from any part of the company
• grades are not used to decide about 37. ______

• answering emails personally
• setting up an online forum for complaints, each of which is called a 38. ______
• any complaint can be posted, e.g. air conditioning, food, or 39. ______ entitlement
• a 40. ______ on anonymous complaints was introduced

答案