听力音频:
Questions 11-15
Choose the correct letter, A, B or C.
Information day: Training courses for workers in the hospitality industry
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What has the speaker enjoyed most about working in hospitality? A. the range of jobs available B. the range of countries he has visited C. the range of people he has worked with
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What point does the speaker make about kitchen assistants? A. The long hours will not suit everyone. B. Their work is sometimes quite boring. C. The pay is not particularly good.
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According to the speaker, which job is sometimes undervalued? A. porter B. cleaner C. dishwasher
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Experience in reception may help employees A. to learn foreign languages. B. to manage stressful situations. C. to get a better job eventually.
15 The speaker says that interview skills
A are particularly important in hospitality.
B are easy to learn if you have some practice.
C are understood better now than in the past.
Questions 16-20
Label the plan below.Write the correct letter. A-J, next to questions 16-20
College plan
图片链接：
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Restaurant Service ______
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Kitchen Hands ______
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Porters, Cleaners, Dishwashers ______
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Receptionists ______
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Interview Skills ______
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