听力音频：

11. Because demand for the company’s products is seasonal A. some staff work for only part of the year. B. there are two different finishing times. C. extra production staff are taken on when necessary.
12. What does the speaker say about annual holiday leave? A. Holiday leave is organised on a rota. B. Some holiday leave must be taken during a fixed period. C. All employees are entitled to the same amount of holiday leave.
13. Start times indicate when employees should A. enter the building. B. clock in. C. be at their place of work.

14. Training Room ______
15. Locker Rooms ______
16. Loading Bay ______
17. Storeroom ______
18. Production manager’s Office ______
19. Security Office ______
20. Cafeteria ______