Part 1

You should spend about 20 minutes on Questions 1-14, which are based on Reading Passage 1 below.

Consumer advice

What to do if something you ordered hasn’t arrived

If something you’ve ordered hasn’t arrived, you should contact the seller to find out where it is. It’s their legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item. If your item wasn’t delivered to the location you agreed (e.g. if it was left with your neighbour without your consent), it’s the seller’s legal responsibility to sort out the issue.

If the item doesn’t turn up, you’re legally entitled to a replacement or refund. You can ask for your money back if you don’t receive the item within 30 days of buying it. If the seller refuses, you should put your complaint in writing. If that doesn’t work, you could contact their trade association – look on their website for this information, or contact them to ask.

You might also be able to get your money back through your bank or payment provider —this depends on how you paid.

• If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme. If the bank agrees, they can ask the seller’s bank to refund the money to your account. Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. You should do this within 120 days of when you paid.

• If you paid by credit card and the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme. There’s no time limit for when you need to do this. If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75′ claim.

• If you paid using PayPal, use PayPal’s online resolution centre to report your dispute. You must do this within 180 days of paying.

Questions 1 – 6

Do the following statements agree with the information given in Reading Passage 1?

Choose TRUE if the statement agrees with the information given in the text, choose FALSE if the statement contradicts the information, or choose NOT GIVEN if there is no information on this.

1You will receive a card telling you if an item has been left with a neighbour.

• TRUE
• FALSE
• NOT GIVEN

2lt may be quicker to get a refund than a replacement for a non-delivered item.

• TRUE
• FALSE
• NOT GIVEN

3You are entitled to a refund if the item fails to arrive by a certain time.

• TRUE
• FALSE
• NOT GIVEN

4There is a time limit when using the ‘chargeback’ scheme for a debit card payment.

• TRUE
• FALSE
• NOT GIVEN

5You can use the ‘chargeback’ scheme for a credit card payment of more than ￡100.

• TRUE
• FALSE
• NOT GIVEN

6PayPal’s online resolution centre has a good reputation for efficiency.

• TRUE
• FALSE
• NOT GIVEN

Rice Cookers

What’s the best rice cooker for you?

A Ezy Rice Cooker

This has a 1.8 litre pot and a stainless steel exterior. It has a separate glass lid, and the handle on the lid stays cool. It produces perfectly cooked white rice, but tends to spit when cooking brown rice.There are slight dirt traps around the rim of the lid, and neither the pot nor the lid is dishwasher safe.

B Family Rice Cooker

This has a plastic exterior and a flip-top lid.The lid locks when closed and becomes a secure handle to carry the cooker.The aluminium interior pot is quite difficult to clean, and it can’t be put in a dishwasher. It’s programmed to adjust the temperature once the rice is done so that it stops cooking but doesn’t get cold.

C Mini Rice Cooker

This has a flip-top lid and a 0.3 litre capacity.The interior pot is made of non-stick aluminium and is dishwasher safe.This rice cooker is ideal when cooking for one. However it does not have any handles at the side, and water sometimes overflows when cooking brown rice.

D VPN Rice Cooker

This has a painted steel exterior with a handle on each side and a steel inner pot. It has a lift-off lid and comes with a booklet including a range of ideas for rice dishes. However, the keep-warm setting must be manually selected and the handles are tricky to grip.

E S16 Rice cooker

This is simple to use, not spitting or boiling over even when cooking brown rice.The exterior stays cool when in use, so there’s no danger of burning your hand.However, the lack of handles is a nuisance, and a recipe book would have been useful.

Questions 7 – 14

Look at the five reviews of rice cookers, A-E.

For which rice cooker are the following statements true?

Write the correct Jette A-E, in boxes 7-14 on your answer sheet.

NB You may use any letter more than once.