READING PASSAGE 1

You should spend about 20 minutes on Questions 1-14, which are based on Reading Passage 1 below.

AUSTON HEALTH CENTRE PATIENT INFORMATION LEAFLET

A Appointments
Please telephone 826969 (8.30am – 5.00pm: Mon – Fri). We suggest that you try to see the same doctor whenever possible because it is helpful for both you and your doctor to know each other well. We try hard to keep our appointments running to time, and ask you to be punctual to help us achieve this; if you cannot keep an appointment, please phone in and let us know as soon as possible so that it can be used for someone else. Please try to avoid evening appointments if possible. Each appointment is for one person only. Please ask for a longer appointment if you need more time.

B Weekends and Nights
Please telephone 823307 and a recorded message will give you the number of the doctor from the Centre on duty. Please remember this is in addition to our normal working day. Urgent calls only please. A Saturday morning emergency surgery is available between 9.30am and 10.00am. Please telephone for home visits before 10.00am at weekends.

C Centre Nurses
Liz Stuart, Martina Scott and Helen Stranger are available daily by appointment to help you with dressings, ear syringing, children’s immunisations, removal of stitches and blood tests. They will also advise on foreign travel, and can administer various injections and blood pressure checks. For any over 75s unable to attend the clinic, Helen Stranger will make a home visit. AII three Centre Nurses are available during normal working hours to carry out health checks on patients who have been on doctors’ lists for 3 years.

D New Patients
Within 3 months of registering with the Centre, new patients on regular medication are invited to attend a health check with their doctor. Other patients can arrange to be seen by one of the Centre Nurses.

E Services Not Covered
Some services are not covered by the Centre e.g. private certificates, insurance, driving and sports medicals, passport signatures, school medicals and prescriptions for foreign travel. There are recommended fees for these set by the National Medical Association. Please ask at reception.

F Receptionists
Our receptionists provide your primary point of contact-they are all very experienced and have a lot of basic information at their fingertips. They will be able to answer many of your initial queries and also act as a link with the rest of the team. They may request brief details of your symptoms or illness – this enables the doctors to assess the degree of urgency.

G Change of Address
Please remember to let us know if you decide to relocate. It is also useful for us to have a record of your telephone number.

BENTLEY HOSPITAL CATERING SERVICE

TO ALL PERMANENT AND TEMPORARY MEMBERS OF STAFF

IMPORTANT INFORMATION

	Meal Breaks (minimum company guidelines)
	HOURS WORKED	BREAK TO BE TAKEN
	0-4 hrs 4-6 hrs 6-8 hrs 8-12 hrs 12-24 hrs	nil 15 mins 30 mins 60 mins (taken as 2 x 30 mins) 75 mins (taken as 2 x 30 mins + 1 x 15 mins)
	Your section staffing board will show the times when these breaks are to be taken.

Please note
It is your responsibility to check that the total break time shown on the staffing sheets accurately reflects the breaks that you take. Any discrepancies should be raised with your Staff Co-ordinator immediately.

SPECIAL REQUIREMENTS – FOOD HANDLERS
Food handlers are those concerned with preparing and serving unwrapped food.
Food handlers should report any instance of sickness, diarrhoea and/or stomach upset experienced either while at work or during a holiday to a member of the Personnel Management team. Any infections of ear, nose, throat, mouth, chest or skin should also be reported to a member of the Personnel Management team.
Food handlers need to have an annual dental examination by the company dentist. Alternatively, a current certificate of dental fitness may be produced from their own dentist. This applies to all permanent staff who handle food.

SECTION 1: QUESTIONS 1-14

Questions 1-4

Reading Passage 1 has seven sections, A-G.

Which paragraph contains the following information?

Write the correct letter A-G in boxes 1-4 on your answer sheet.

1  what to do if you need help outside normal working hours
2  who to speak to first for general information
3  what happens when you register with the Centre
4  what to do if you need to cancel a doctor’s appointment

Questions 5-9

Do the following statements agree with the information given in Reading Passage 1?

In boxes 5-9 on your answer sheet, write

TRUE	if the statement agrees with the information
FALSE	if the statement contradicts the information
NOT GIVEN	If there is no information on this

5  You must always see the same doctor if you visit the Centre.
6  If you want a repeat prescription you must make an appointment.
7  Helen Stranger is the Head Nurse.
8  It is possible that receptionists will ask you to explain your problem.
9 You should give the Health Centre your new contact details if you move house.

Questions 10-14

Complete each sentence with the correct ending, A-J, below.

Write the correct letter, A-J, in boxes 10-14 on your answer sheet.

10 Temporary employees only working 3 hours should

11 Employees who work 11 hours should

12 To find out when to have their breaks, employees should

13 Employees working with food must

14 Food handlers who have been ill should

A	talk to a staff co-ordinator.
B	have two thirty-minute breaks.
C	not take any breaks for meals.
D	pay for any meals they have.
E	get a single one-hour break.
F	look at the section staffing board.
G	lose pay for their break times.
H	tell a member of the Personnel Management team.
I	have an annual dental examination.
J	consult their doctor.