Part 1 READING PASSAGE 1

Gourmet Restaurants

Read the text below and answer Questions 1– 6.

Gordon Ramsey – Claridge’s, London
	Average Score:	The waiters were excellent. Table always kept clean, water glasses topped up, warm bread basket refilled. Even invited to see the kitchen. Everything was faultless. The slow cooked lamb was one of the best main courses I have ever had. Finished with coffee and chocolates.
Quality of Service Quality of Food Value for Money	5 5 5
David Tang – China Tang – The Dorchester, London
	Average Score:	I have had better for a quarter of the price. We told the manager that we were celebrating my husband’s birthday but they did nothing special for us. However, a table close to us were celebrating a birthday and got special treatment.
Quality of Service Quality of Food Value for Money	3 1 1
Rick Stein – The Seafood Restaurant, Padstow
	Average Score:	Went after talking to friends who had been. Not an impressive location as they have a pay and display car park in front of it. Excellent from start to finish. Rick Stein has been a big inspiration to me. We were on a two-week holiday and visited two other Master Chef restaurants including Jamie Oliver’s Fifteen but this was the best by far.
Quality of Service Quality of Food Value for Money	3.5 3.5 2.5
Jamie Oliver – Fifteen, Lond
	Average Score:	The service is rather poor. We were a large party of 12 celebrating my birthday and this added to an already overwhelmed staff. Food absolutely appalling and would have been better if they had used a microwave. Food was either salty or bland.
Quality of Service Quality of Food Value for Money	4.5 3.5 3.5
Gordon Ramsey – Maze, London
	Average Score:	Two free glasses of champagne upon entering the restaurant. Very relaxed atmosphere. Friendly staff. Met Gordon at our table. The kitchen is spotless. The service was slow but wonderful food.
Quality of Service Quality of Food Value for Money

Read the text below and answer Questions 7-14.

GREGGS Bakery

Greggs plc is the largest bakery chain in the United Kingdom and has 1,671 outlets. It specialises in savoury products such as pasties, sausage rolls but also sells sandwiches and sweet items including doughnuts and vanilla slices.

The Perfect Start to your Day

Why not get your day off to a great start with the perfect meal? Treating yourself to a tasty breakfast instantly brightens up a morning, making that long day at the office seem much more bearable.

Café and Shop prices are different.

Why?

Firstly, VAT is applicable for a ‘sit down service’. In addition, our running costs are greatly increased in terms of additional team members, cutlery, tables, extra cleaning required, and so on, which unfortunately means it is more expensive to run a café operation.

Which of your products are suitable for vegetarians?

We have a range of sandwiches and savouries which are meat free including Egg Mayonnaise, Cheese Savoury and Cheese and Tomato. We also have the Cheese & Onion Pasty and Cheese & Tomato Pizza, which are made solely with vegetarian ingredients and don’t contain any animal derivatives or animal rennet.

Do you have allergy free products?

Unfortunately, we’re unable to recommend any of our products to people with allergies because our food is freshly baked and prepared in open bakery and shop environments so cross-contamination could inadvertently occur.

Why is mayo on so many sandwiches?

We have introduced ‘no mayo’ sandwiches which are clearly labelled. In addition, if we have the ingredients and you’d really like your sandwich without mayonnaise, we will try and do this for you. Just ask at the counter.

What kind of Greggs gifts can I buy?

We offer three different kinds of gifting options; a Gift Card, an e-Gift, and an m-Gift.

Gift Card

Give a Greggs Gift Card to someone and they can buy anything they like from Greggs. It’s the perfect way to say thanks – to wish them a happy birthday – or just as a surprise to show that you care.

e-gift

Send the gift of Greggs by email. It’s simple, secure and won’t cost you a penny in postage. You can pick the email design, add a personal message and choose exactly when it’s delivered.

m-gift

Want to send a Greggs Gift Card to their mobile phone? Choose an m-gift and we’ll text it to their mobile phone so they can shop at Greggs straight away.

Questions 1-6

Look at the following statements and the list of gourmet restaurants below.

Match each statement with the correct restaurant, A-E.

Write the correct letter, A-E, in boxes 1-6 on your answer sheet.

NB You may use any letter more than once.

Gourmet Restaurants
A.	Claridge’s
B.	China Tang
C.	The Seafood Restaurant
D.	Fifteen
E.	Maze

1.ABCDE Excellent food but not a good view from the restaurant.

2.ABCDE Spoilt a birthday celebration and food was far too expensive.

3.ABCDE Complimentary drinks and wonderful food.

4.ABCDE Inspired by the owner and encouraged to go by word-of-mouth.

5.ABCDE The waiters were very attentive.

6.ABCDE Spoilt a birthday celebration and food was terrible.

Questions 7-14

Do the following statements agree with the information given in the reading passage?

In boxes 7-14 on your answer sheet, write

TRUE.	if the statement agrees with the information
FALSE.	if the statement contradicts the information
NOT GIVEN.	If there is no information on this